Grievance Redressal
Transparent escalation framework and designated nodal officer information for merchants.
At PAYOUT BUSINESS, merchant satisfaction and swift dispute resolution are of highest priority. If you experience service issues, billing discrepancies, or unsettled transaction concerns, please follow our structured escalation mechanism.
Escalation Level 1: Merchant Customer Support
As a first step, please reach out to our general customer care channels:
- Helpline: [PHONE NUMBER]
- Support Email: [SUPPORT EMAIL]
- In-App Support: Help & Support section in the mobile app
- Target Resolution Time: 24 to 48 business hours
Escalation Level 2: Grievance Officer
If your complaint has not been addressed to your satisfaction at Level 1 within 3 business days, you may escalate the matter to our designated Grievance Officer:
Escalation Level 3: Principal Nodal Desk
For unresolved systemic disputes or higher-level review, complaints may be escalated to our corporate compliance team via [EMAIL TO BE CONFIRMED] with your original ticket reference ID.
Grievance Resolution Timelines
Every grievance received is logged with a unique ticket number. We acknowledge receipt within 24 to 48 hours and strive to resolve all complaints within 15 to 30 business days depending on inter-bank inquiry dependencies.