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To complete merchant KYC, download the PAYOUT BUSINESS Android app, log in with your registered mobile number, and upload your business PAN, Aadhaar/identity proof, and linked bank account details. Verification is typically processed swiftly once documents are verified.

For Standard Settlement, all collections received throughout the business day are automatically transferred to your linked bank account on the next banking day (T+1). If your merchant account has Instant Settlement enabled, you can trigger instant payouts 24x7 directly to your bank account.

If you observe an unauthorized or disputed transaction, immediately open the transaction details in your PAYOUT BUSINESS app and tap "Report Issue". You should also notify our merchant support by emailing srjpayout@mail.com with the transaction ID and timestamp.

In the PAYOUT BUSINESS app, navigate to the Staff Management tab, tap "Add New Staff Member", enter their name and mobile number, and select the designated role (Manager, Cashier, or Staff). The staff member will receive an invite to log in with role-restricted permissions.

The PAYOUT Smart Soundbox is an audio device paired with your merchant QR code. Whenever a customer successfully scans and pays via UPI, the Soundbox receives a digital confirmation via its built-in cellular SIM and announces the received amount loud and clear in your preferred language.

You can reach our dedicated support desk by emailing srjpayout@mail.com or raising a ticket inside the "Help & Support" section of the mobile app. For unresolved escalations, you may refer to our Grievance Redressal page.