Refund & Cancellation

This Refund & Cancellation Policy governs digital payment dispute resolution, failed transactions, and hardware subscription cancellation procedures between PAYOUT BUSINESS and registered merchants.

1. Failed Transactions

If an amount is debited from a customer's bank account or UPI application but the merchant's soundbox or app does not confirm receipt ("Failed Transaction"), the funds are typically reversed automatically by the customer's issuing bank within the standard banking turnaround time (T+1 to T+5 banking days) per regulatory guidelines.

2. Duplicate Transactions

In cases where a customer is charged twice for the same billing order, the merchant or customer may flag the duplicate transaction reference via the mobile app. Verified excess debits are routed for reversal back to the original payment source.

3. Merchant-Initiated Refunds

Merchants can initiate partial or full refunds to customers directly through the PAYOUT BUSINESS portal for eligible settled transactions within the allowable return window. Refunded amounts are debited from the merchant's upcoming settlement balance.

4. Soundbox Rental & Hardware Cancellation

Merchants subscribed to the monthly Soundbox rental plan may cancel their subscription at any time by raising a cancellation request through the app or customer care. The hardware unit must be returned in good working condition to conclude recurring rental billing.

5. Refund Timelines

Typical timelines for dispute and refund processing are as follows:

• UPI & RuPay Card Reversals: 2 to 4 banking business days.
• Credit Card Chargebacks / Reversals: 5 to 7 banking business days.
• Hardware Security Deposit Refunds (if applicable): Processed within 7 business days following physical receipt and inspection of the device.

6. Customer Support & Dispute Desk

For assistance regarding refunds, chargebacks, or billing queries, please contact: